Shop Policies and Shipping Info
Rad Girl Creations has moved!
You can now snag some awesome, nerdy flair from our new location in Connecticut! This move has helped us to lower shipping costs and make sure you get your goodies faster both within the USA and internationally.
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Order Processing
Orders are processed within 1-2 business days and shipped out Monday-Friday.
Please note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Thank you for your patience!
Please note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Thank you for your patience!
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Order Packing and Shipment
Your order will be packed carefully to be sure nothing will be damaged in transit . If you are ordering a few different items at once, they may be sent out separately so they do not damage each other.
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Order Delivery
All orders are sent out promptly by Canada Post, USPS, UPS, or DHL. Tracking numbers are available with most postal services. If expedited shipping is required, please contact us before you order.
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Order Tracking
Orders to be delivered within the USA are tracked via USPS. Most international orders have tracking until their reach the USA border and are transferred to the receiving country's mail carrier system. If you require international tracking, please contact us prior to ordering..
Customs and Import Fees
Customers are responsible for any customs and import taxes that may apply to their order. International customs can also cause unexpected delays in delivery time.
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Returns, Refunds, Exchanges
We accept returns and offer refunds on items that have been damaged in transit. If your order arrives damaged, please contact us immediately with pictures of the damaged items and their packaging.
We are unable to accept exchanges at this time, but if you have received the wrong item, please contact us.
We are unable to accept exchanges at this time, but if you have received the wrong item, please contact us.