Shop Policies and Shipping Info
Order Processing
Orders are processed within 1-2 business days and shipped out Monday-Friday.
Please note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Thank you for your patience!
Please note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Thank you for your patience!
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Order Delivery
All orders are sent out promptly by Canada Post, USPS, or UPS. Tracking numbers are available with most postal services. If expedited shipping is required, please contact us before you order.
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Order Tracking
Orders to be delivered within the USA are tracked via USPS. Most international orders have tracking until their reach the USA border and are transferred to the receiving country's mail carrier system. If you require international tracking, please contact us prior to ordering or upgrade your shipping at checkout..
Customs and Import Fees
Customers are responsible for any customs and import taxes that may apply to their order. International customs can also cause unexpected delays in delivery time.
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Returns, Refunds, Exchanges
We want you to be 100% happy with your Rad Girl Creation order! If you aren't, please contact us within 7 days of delivery. We offer returns and refunds on all pins, decals, keychains, and badge reels as long as they are received back at Rad Girl Creations in their original condition. Please note that the buyer is responsible for the return shipping cost.
We accept returns and offer refunds on items that have been damaged in transit. If your order arrives damaged, please contact us immediately with pictures of the damaged items and their packaging. Refunds are processed within 2 business days.
We are unable to accept exchanges at this time, but if you have received the wrong item, please contact us.