Help Center

Shipping destinations:

• We ship worldwide!
• Currently, due to the new VAT and IOSS regulations in the UK and EU, we are unable to support sales via our main site, but some of our products are available on our Etsy shop! 

Shipping times:

• All order (except preorders) are processed, packed, and shipped out within 1-3 business days.
• Orders within the continental USA typically take 2-5 business days to be delivered.
• International orders can take anywhere from 1-6 weeks to be delivered via UPS, USPS, or your country's postal system
• Shipping time might vary depending on location, shipment method and other factors.
• PLEASE NOTE: Due to COVID-19, shipping times may vary significantly

Shipping cost:

• Orders are charged for shipping depending on your items, chosen delivery method, and country. Full price will be displayed at checkout. 

Tracking:

• Orders to be delivered within the USA are tracked via USPS. Most international orders have tracking until they reach the USA border and are transferred to the receiving country's mail carrier system. If you require international tracking, please contact us prior to ordering or upgrade your shipping at checkout, if available.

Customs and Import Fees​:

• Customers are responsible for any customs and import taxes that may apply to their order.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards (VISA, Master Card and AMEX), Google Pay, Shop Pay, Apple Pay & PayPal. 
• Debit/Credit card combo cards are not always authorized by our payment processor.

We now accept the following currencies in our shop! Be sure to select your preferred currency from the currency selector prior to check out

• USD
• CAD
• AUD
• GBP

 Be sure to select your preferred currency from the currency selector prior to check out

We want you to be 100% happy with your Rad Girl creations order!

• If you aren't, please contact us within 5 days of delivery.
• We accept returns and offer refunds on items that have been damaged in transit. If your order arrives damaged, please contact us immediately with pictures of the damaged items and their packaging.
• Humans pack all Rad Girl orders, and humans make mistakes! If you have received the wrong item, please contact us and we will make it right!
• We offer returns and refunds on all pins, decals, keychains, and badge reels as long as they are received back at Rad Girl Creations in their original condition. Please note that the buyer is responsible for the return shipping cost.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Customers are responsible for any customs and import taxes that may apply to their order.

Due to the new VAT and IOSS regulations, we cannot currently support sales from the EU and UK on radgirlcreations.com.

BUT DON'T WORRY! Just head over to our Etsy Shop! We have the majority of our pins, charms, keychains, lanyards, and socks located over there and we are able to ship to the EU and UK via the Etsy platform.

Contact the Rad Girl Team at: radgirlcreations@gmail.com